Mayer Networks

Service Desk

Support

Your ticket history, open requests and service level visibility with the Mayer Networks help desk.

Planned in this module

  • Submit and track support requestsNot connected
  • Open, pending and recently closed ticketsNot connected
  • Ticket detail, notes and engineer assignmentNot connected
  • Response and resolution time against SLANot connected
  • Per-site and per-user request historyNot connected

This module is part of the Mayer Command Center foundation. Data sources, permissions and customer tenancy are defined in a later phase — nothing here is connected to a live system.